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Effective Team Leadership

Team leaders need to have the necessary tools and competencies for handling team management with confidence. Effective team management is about directing, organizing and energizing your employees to peak performance and developing your team members.

Team Leader Course will help participants to develop the skills needed to lead a team in accomplishing its goals. Participants will learn a variety of techniques for managing, energizing, and developing the team.

Learning Objectives:

After successfully completing this program, the participants will be able to:

 

  • Understand their role as a team leader.
  • Understand  the most appropriate style of Leadership and learn how to establish and maintain trust and respect   
  • Better organize themselves and the team, and set right priorities for themselves and the team.    
  • Effectively coach their team members in a more planned and organized way.

  • Will be able to recognize, reward, and motivate employees toward continued and improved performance
  • Effectively lead meetings and use them as opportunities to communicate, solve problems, and make decisions
  • Successfully solve the conflicts
  • Learn the importance of customer service

Program duration/timings: 2 days (14 hrs) from 9.00 a.m. to 5.00 p.m.

About the Speaker: Khawaja Aamir Majeed is an M.B.A. from the IBA Karachi. He is the past Managing Director of Boehringer Mannheim Pakistan . He has twenty years experience in General Management, HR, Marketing and Sales with the leading blue chip multinationals like Glaxo, SK&F, Smith Kline and Beecham, Boehringer Mannheim and Roche. Currently he is working as a Management Consultant/Trainer. His focus is on optimization and development of human resources through training executives, organizational development & cultural change.

 

MODULE

CONTENTS

DURATION

     

Role of the Team Leader

- What is expected from a good team Leader

-Key competencies of the team leader

- Key  team productivity drivers

3 hrs

     

How to Manage Resources 

-Prioritizing decisions,

80/20 principal of decision making, tips on time mgt., managing team's time, tips on team's time mgt.

3 hrs

     

How to run Team Meetings

-How to use s meetings to keep the team focused and motivated develops the team, identify critical issues and problems, and develop strategies.

- Tips on running meetings.

3 hrs

     

Interviewing, Recruitment & Selection Techniques

- Recruiting the best, steps involved in best recruitment practice, principles of structuring interviews around core competencies, conducting the interviews, closing the gap between recruitment and selection activities and skills and competencies required.

3 hrs

     

Coaching & Training

-Supervisor's role as a coach, the 'GROW' model of coaching, tips on coaching for managers.

3 hrs

     

CRM -

Customer Relationship Management

-Introduction to CRM, understanding customers, identifying valuable customers,

satisfying customer needs, retaining customers, strategies to improve retention, tips on implementing CRM process

3 hrs

     

Leadership

- Understanding leadership, leadership skills, and leadership styles.

3 hrs

Team Motivation

- Understanding motivation and basic motivational techniques

3 hrs

 

   
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